AcaciaZuri Delivery & Returns
All UK Orders:
We aim to dispatch all orders as soon as possible, after receipt of order and payment. We will always aim to keep you updated with your delivery, so you can follow your AcaciaZuri order and know that it is safely on its way to you.
We charge a small delivery fee for orders under £75, and for orders over £75 we offer free delivery.
All International Orders:
We're excited to expand our reach globally! While we're gradually processing international orders by request, feel free to reach out if you're outside the UK as we are always keen to go above and beyond and make every order work. Please note, as a small business, any customs or import fees are the responsibility of the customer.
To get in touch, or for any queries, please email acacia@acaciazuri.com or chat with us on our website.
Returns
To start a return, you can contact us at acacia@acaciazuri.com. Once your return has been accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Please note that you must first request a return online before sending your items back to us.
You can contact us with any queries at acacia@acaciazuri.com.
Faulty items
If your order isn't perfect, let us know right away so that we can make it right. We'll rectify any issues and refund faulty items, including delivery fees.
Exceptions / Non-returnable Items
Please note, sale items and gift cards are non-returnable.
Exchanges
For a swift exchange, return your item and place a new order once the return is processed.
Refunds
Once we receive and approve your return, expect a prompt refund to your original payment method. Keep in mind, processing times vary by bank or credit card company.